Our objective is to make every aspect simple and efficient—whether it involves processing UPI payments or resolving complaints.


To raise a complaint for a wrong UPI transaction, you can report it in your UPI app, raise a complaint with your bank by providing them with the transaction details, ask the receiver to raise a refund request, raise a complaint with NPCI, and finally raise a complaint with RBI Ombudsman, as UPI transactions are instant in nature and not reversible

To file a complaint with NPCI, you will first have to file a complaint with the bank or the UPI application, followed by a complaint with the grievance department of the bank. After that, you will have to file a complaint on the official NPCI portal, and if the issue is not resolved, you will have to approach the RBI Ombudsman.

The NPCI complaint is a complaint made by users regarding unresolved digital payment-related issues such as failed UPI transactions, ATM-related issues, or FASTag-related issues, which are first reported to the bank and then escalated to NPCI for resolution through the banking network

At npci, we streamline digital payments with a focIf your money has been transferred to the wrong account or a UPI payment has failed, then you can immediately raise a complaint with the NPCI. In this guide, we will take you through the complete process of filing an online NPCI complaint, including general UPI complaints and complaints related to wrong transactionsus on security and ease, handling everything from UPI to complaint resolution.